● Shipping Information

What areas do you ship to?

We ship Australia-wide from our Melbourne warehouse.

How long does shipping take?

Standard delivery is 3–8 business days Australia-wide. Orders are dispatched within 1–2 business days.

Do I have to pay any shipping fees?

Flat-rate local shipping applies. No additional handling fees or surprises at delivery.

Where are orders shipped from?

All orders are sent directly from our Melbourne warehouse.

How can I track my order?

Once your order ships, you’ll receive a tracking number by email. Track it anytime on our tracking page.

● Returns & Refunds

What is your return policy?

We offer a 30-day money-back guarantee. Items must be unused and in original packaging. See our Return & Refund Policy for full details.

Who pays for return shipping?

Return shipping is the buyer’s responsibility unless the item is defective or incorrect.

How long do refunds take?

After we receive and inspect your return, refunds are processed within 3–7 business days back to your original payment method.

Can I return an item after 30 days?

Returns requested beyond 30 days may not be accepted. Please contact us for assistance.

● Order Questions

Can I cancel or change my order?

You may cancel if it hasn’t shipped. Email info@hyggofurniture.com.au with your order number ASAP.

Can I change my shipping address?

If your order hasn’t shipped yet, we can update the address. Contact us immediately.

What if my order is lost or delayed?

If you haven’t received your order within 10 business days of dispatch, please contact us to investigate.

● Product & Payment Info

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, Afterpay and Klarna.

Is my payment information secure?

Yes. All payments are processed via secure third-party providers; we don’t store card details.

Do your products come with a warranty?

Yes, most products include a limited warranty. Contact us with proof of issue to file a claim.

Are your products new and authentic?

Yes, every item is 100% brand-new and sourced directly from verified suppliers.