Frequently Asked Questions

Ordering & payment

What payment methods do you accept?
We accept Visa, Mastercard and PayPal. See Payment Methods.

Is checkout secure?
Yes. All payments are processed by PCI-DSS compliant providers over an encrypted connection. We never store your full card details.

Are prices in AUD and do they include GST?
Yes — all prices are in Australian Dollars and include GST where applicable.

Can I change or cancel my order?
Contact us as soon as possible at cs@hyggofurniture.com. If your order has not yet been dispatched, we may be able to help.

Shipping & delivery

Where do you deliver?
Australia-wide. We do not currently ship internationally.

How much is shipping?
Shipping is calculated by item and destination and shown at checkout before you pay.

How long will my order take?
Orders are dispatched within 1–2 business days. Delivery takes approx. 5–12 business days Australia-wide. See Shipping & Delivery.

How do I track my order?
You will receive a tracking number by email when your order ships, or visit Order Tracking.

Why did my items arrive separately?
Some orders ship from different warehouses, so items may arrive on different days.

Returns & refunds

What is your returns policy?
Items can be returned within 14 days of delivery, in original unused condition. See Returns & Refunds.

My item arrived damaged or faulty — what do I do?
Email cs@hyggofurniture.com within 14 days with your order number and photos, and we will arrange a replacement, repair or refund at no cost to you.

How long do refunds take?
Approved refunds are processed within 3–5 business days of us receiving your return.

Still need help?

Email our Australian-based team at cs@hyggofurniture.com (Monday to Friday, 9am–5pm AEST) and we will reply within one business day.