Return & Refund Policy – Hyggofurniture.com
At Hyggofurniture.com, customer satisfaction is our top priority. Operated by HYGGO PTY LTD (ABN 26680569653), we want you to feel confident when shopping with us. This Return & Refund Policy outlines your rights under Australian Consumer Law (ACL) and our store’s commitment to providing fair and transparent return options.
1. 14-Day Change of Mind Returns
We offer a 14-day return policy for change-of-mind purchases. To be eligible:
- Items must be returned within 14 days of delivery
- Products must be unused and in original condition
- Items must be returned with original packaging, manuals, and accessories
Customers are responsible for return shipping costs in change-of-mind cases. Refunds will be processed once items have been inspected.
2. Faulty, Damaged, or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please notify us immediately at cs@hyggofurniture.com. We will arrange a free return or replacement as required under ACL. Customers may be asked to provide photos of the issue to assist with processing claims.
3. Refund Method
Refunds will be issued to the original payment method within 5–10 business days of receiving and inspecting the returned goods. Refunds cannot be issued to alternate accounts for security reasons.
4. Non-Returnable Items
The following items are not eligible for change-of-mind returns:
- Assembled furniture
- Clearance or final-sale items
- Gift cards or promotional vouchers
However, these exclusions do not apply to faulty, damaged, or misdescribed products covered by ACL.
5. Return Process
To initiate a return, please:
- Email us at cs@hyggofurniture.com with your order number and reason for return
- Our team will confirm eligibility and provide return instructions
- Package items securely to prevent damage in transit
- Ship items to the return address provided by our support team
6. Consumer Guarantees
All purchases are covered by Australian Consumer Law. You are entitled to a refund, repair, or replacement if the product:
- Is faulty or unsafe
- Does not match the description
- Fails to perform as expected
7. Return Shipping Responsibility
For change-of-mind returns, customers bear the cost of return shipping. For faulty or incorrect items, Hyggofurniture.com will cover return postage costs.
8. Processing Time
Most refunds are processed within 5–10 business days after receiving returned goods. You will be notified by email once your refund is approved and processed.
9. Contact Us
If you have questions about this policy or need help with a return, please contact us:
- Email: cs@hyggofurniture.com
- Phone: +61 3 9876 526
- Business Hours: Monday – Friday, 9 AM – 5 PM (AEST)
Final Note
At Hyggofurniture.com, we want every purchase to be risk-free. With our 14-day return policy and full compliance with Australian Consumer Law, you can shop with confidence knowing your rights are protected.
