Last updated: 12 July 2026

This Privacy Policy explains how HYGGO PTY LTD (“HYGGO Furniture”, “we”, “us”), the operator of hyggofurniture.com, collects, uses, discloses and protects your personal information. We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

We collect information you provide and information collected automatically, including:

• Contact & order details: name, email, phone, billing and delivery address, and order history.
• Payment information: processed securely by our payment providers; we do not store your full card number.
• Account information: if you create an account, your login details and preferences.
• Technical & usage data: IP address, device and browser type, pages viewed and cookies (see our Cookies Policy).
• Communications: messages you send us and our correspondence with you.

We use your information to:

• Process, fulfil and deliver your orders and provide customer support;
• Manage your account and process payments and refunds;
• Communicate order updates, respond to enquiries and (with your consent) send marketing;
• Improve our website, products and services and prevent fraud;
• Comply with our legal and tax obligations.

We only share personal information where necessary, with parties such as: payment processors (e.g. Stripe, PayPal), shipping and logistics partners, IT and website service providers, analytics and marketing platforms, and authorities where required by law. We do not sell your personal information.

We use cookies and similar technologies to operate the site, remember your cart, analyse traffic and personalise marketing. You can manage these — see our Cookies Policy.

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including encryption and access controls. We keep personal information only for as long as needed to provide our services and meet legal obligations.

Some of our service providers may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the APPs.

You may request access to, or correction of, the personal information we hold about you, and you can opt out of marketing at any time via the unsubscribe link or by contacting us. To make a request or raise a privacy concern, email [email protected]. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Our website is not directed at children under 16, and we do not knowingly collect their personal information.

We may update this policy from time to time; the latest version will always be posted here. For any privacy question, contact HYGGO PTY LTD at [email protected].