Shipping & Delivery – Hyggofurniture.com

At Hyggofurniture.com, operated by HYGGO PTY LTD (ABN 26680569653), we take pride in providing fast, reliable, and transparent delivery services to our customers across Australia. Every order is shipped from local Australian warehouses, ensuring efficiency and peace of mind. This Shipping & Delivery Policy explains how orders are processed, estimated delivery timeframes, shipping costs, and what customers can expect when shopping with us.

1. Delivery Timeframe

All orders are delivered within 3–10 business days. This timeframe applies Australia-wide, regardless of whether your address is located in metropolitan, regional, or remote areas. While most metro customers receive their parcels faster, we guarantee that all orders are delivered within the 3–10 business day window unless impacted by external factors beyond our control (such as courier delays or natural events).

2. Order Processing

Orders placed on weekdays are generally processed within 1–2 business days. After processing, items are carefully packed and dispatched from our warehouse. Once dispatched, you will receive an email confirmation containing your tracking details. Please note that orders placed on weekends or public holidays will be processed on the next business day.

3. Shipping Costs

Shipping charges are calculated at checkout based on two key factors:

• Your delivery postcode
• The total weight of your order

This ensures you only pay a fair and transparent shipping cost. From time to time, we may offer free shipping promotions for selected products or minimum order amounts, which will be clearly displayed on our website.

4. Delivery Partners

We partner with trusted Australian courier companies, including:

• Australia Post
• Aramex
• Toll
• Other reputable freight providers

The choice of courier depends on the size, weight, and destination of your parcel. Our system automatically selects the most efficient courier to ensure timely delivery.

5. Tracking Your Order

Every shipment includes a unique tracking number. Customers can monitor delivery in two ways:

• By following the tracking link in your shipping confirmation email
• By visiting our Order Tracking page and entering your order ID and email

6. Delivery Guarantee

We are committed to ensuring your order reaches you within 3–10 business days. If your delivery is delayed beyond this timeframe without reasonable cause, you may request an investigation or seek remedies under Australian Consumer Law (ACL), which may include a refund or replacement.

7. Missed Deliveries

If no one is available to receive your parcel, the courier may:

• Leave a calling card with re-delivery instructions
• Deliver to a local collection point

It is the customer’s responsibility to arrange re-delivery or collect the parcel within the timeframe set by the courier.

8. Damaged or Lost Parcels

We carefully pack every item before dispatch. However, in rare cases, parcels may be damaged or lost during transit. If this occurs, please contact our customer service team at cs@hyggofurniture.com as soon as possible. Photos of damaged goods may be required to assist with courier claims. Where appropriate, we will arrange a replacement or refund in line with ACL requirements.

9. Remote and Regional Deliveries

Customers in remote areas may experience slightly longer delivery times due to courier schedules. However, our commitment remains that all orders will arrive within 3–10 business days. Shipping costs may also be higher for remote locations, which will be displayed at checkout.

10. Customer Responsibilities

Customers are responsible for providing accurate delivery details. We are not liable for delays caused by incorrect or incomplete addresses. If an order is returned to us due to incorrect details, additional shipping fees may apply for re-delivery.

11. Returns After Delivery

If you are not satisfied after receiving your order, you may initiate a return under our Return & Refund Policy. Items must be unused, in original packaging, and returned within 14 days of delivery.

12. Customer Support

For shipping-related inquiries, please contact us:

• Email: cs@hyggofurniture.com
• Phone: +61 3 9876 526
• Business Hours: Monday – Friday, 9 AM – 5 PM (AEST)

Final Note

At Hyggofurniture.com, we ensure every order is delivered on time, safely, and transparently. With 3–10 business days delivery, secure tracking, and trusted couriers, you can shop confidently knowing your furniture will arrive promptly and in excellent condition.