Frequently Asked Questions (FAQ) – Hyggofurniture.com
Welcome to the Frequently Asked Questions (FAQ) page for Hyggofurniture.com, operated by HYGGO PTY LTD (ABN 26680569653). Here, you will find answers to common questions about our products, shipping, returns, payments, and policies. If you cannot find the information you need, please contact us at cs@hyggofurniture.com.
1. Where does Hyggofurniture.com deliver?
We deliver across Australia. All orders are shipped from local Australian warehouses, ensuring faster and more reliable delivery compared to overseas sellers. Unfortunately, we do not currently ship internationally.
2. How long does delivery take?
All orders are delivered within 3–10 business days. Customers in metropolitan areas usually receive orders faster, while regional or remote areas may be closer to the 10-day timeframe. Delivery estimates are based on courier schedules and may vary during peak seasons or public holidays.
3. How are shipping costs calculated?
Shipping costs are calculated automatically at checkout based on your delivery postcode and the weight of your order. This ensures fair and transparent pricing. Occasionally, we offer free shipping promotions on selected products or order values, which will be displayed on our website.
4. Which courier companies do you use?
We partner with trusted courier services such as Australia Post, Aramex, and Toll. The courier used depends on your location, the size of the parcel, and efficiency of service in your area.
5. How do I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can track your delivery by clicking the link provided in the email or visiting our Order Tracking page.
6. What if I am not home at the time of delivery?
If you are not available, the courier may leave your package at a safe location, deliver to a local collection point, or leave a card with instructions for re-delivery. You are responsible for arranging re-delivery if needed.
7. Do you offer Click & Collect?
No, we currently do not offer Click & Collect. All orders are shipped directly from our warehouses to your address.
8. What payment methods do you accept?
We accept the following secure payment options:
- Visa
- MasterCard
- PayPal
- Afterpay (Buy Now Pay Later)
- Klarna (Pay Later or Instalments)
9. Is it safe to shop on Hyggofurniture.com?
Yes. Our website uses SSL encryption to secure all transactions. Payments are processed by trusted gateways such as Visa, MasterCard, PayPal, Afterpay, and Klarna, which comply with PCI-DSS security standards. We never store your full credit card details.
10. Can I change or cancel my order after it is placed?
If you need to change or cancel an order, please contact us as soon as possible at cs@hyggofurniture.com. Once an order has been processed or shipped, it may no longer be possible to make changes.
11. What is your return policy?
We offer a 14-day return policy for change-of-mind purchases, provided items are unused, in original packaging, and in resellable condition. Customers are responsible for return shipping costs in these cases. For faulty, damaged, or misdescribed products, we cover return costs in compliance with Australian Consumer Law.
12. How do I request a return?
To initiate a return, please email cs@hyggofurniture.com with your order number, the product you wish to return, and the reason for return. Our team will provide instructions and the return address.
13. How are refunds processed?
Refunds are issued to the original payment method. Processing times are:
- Credit/Debit Cards: 5–10 business days (depending on your bank)
- PayPal: 1–3 business days
- Afterpay/Klarna: Adjustments to instalment plans or refunds for paid amounts
14. Are any items non-returnable?
Yes. Assembled furniture, clearance items, and gift cards cannot be returned for change of mind. However, they remain eligible for return if faulty, damaged, or misdescribed.
15. What if my item arrives damaged or faulty?
Please contact us immediately at cs@hyggofurniture.com. Provide photos of the issue so we can process a replacement or refund. Under Australian Consumer Law, you are entitled to a remedy if goods are faulty, unsafe, or not as described.
16. Do your products come with a warranty?
Yes. All products are covered by a manufacturer’s warranty, where applicable. In addition, your purchase is protected under Australian Consumer Law, which provides guarantees on acceptable quality, safety, and durability.
17. Can I order if I live in a remote area?
Yes. We deliver Australia-wide, including regional and remote areas. Delivery times may be closer to the upper end of the 3–10 business day window. Additional shipping charges may apply depending on your postcode.
18. Do you offer bulk or wholesale orders?
Currently, Hyggofurniture.com is a retail-focused website. For bulk order inquiries, please contact us at cs@hyggofurniture.com, and our team will advise if arrangements can be made.
19. How do you handle my personal data?
We take your privacy seriously. All personal data is handled in accordance with our Privacy Policy and is protected under the Privacy Act 1988 (Cth). We never sell your data to third parties.
20. Do you use cookies?
Yes. We use cookies to improve website functionality, personalise your shopping experience, and analyse traffic. Full details are available in our Cookies Policy.
21. What should I do if I encounter issues on the website?
If you experience technical difficulties, try clearing your browser cache, updating your browser, or accessing the site on a different device. If problems persist, contact our support team at cs@hyggofurniture.com.
22. How can I contact customer service?
You can reach us by:
- Email: cs@hyggofurniture.com
- Business Hours: Monday – Friday, 9 AM – 5 PM (AEST)
Final Note
We designed this FAQ to address the most common customer questions. For further support, please email us at cs@hyggofurniture.com. Thank you for choosing Hyggofurniture.com for your small furniture needs in Australia.
