Privacy Policy – Hyggofurniture.com
This Privacy Policy describes how Hyggofurniture.com, operated by HYGGO PTY LTD (ABN 26680569653), collects, uses, stores, and protects your personal information. By using our website, you agree to the practices outlined in this policy. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and applicable international standards such as the General Data Protection Regulation (GDPR).
1. Information We Collect
When you visit or interact with Hyggofurniture.com, we may collect the following types of personal information:
- Personal Details: Name, email address, phone number, billing and shipping addresses
- Payment Information: Limited payment details (processed securely by third-party gateways such as Visa, MasterCard, PayPal, Afterpay, and Klarna – we do not store full card numbers)
- Order Information: Products purchased, order history, delivery details
- Technical Data: IP address, browser type, device type, operating system
- Cookies & Tracking Data: Preferences, browsing behaviour, pages visited (see our Cookies Policy for details)
2. How We Collect Information
We collect information in the following ways:
- When you create an account or place an order
- When you subscribe to our newsletter or marketing communications
- When you contact customer service
- When you browse our website, through cookies and analytics tools
3. How We Use Your Information
Your personal information is used for purposes including:
- Processing and delivering orders
- Managing payments and refunds
- Providing customer support
- Sending updates, promotions, and newsletters (if subscribed)
- Improving our website and services through analytics
- Ensuring compliance with Australian law and fraud prevention
4. Legal Basis for Processing Data
We process personal data on the following legal bases:
- To perform a contract (fulfilling your order)
- To comply with legal obligations (such as tax reporting)
- To protect legitimate business interests (fraud prevention, customer service)
- With your consent (marketing emails, cookies)
5. Sharing Your Information
We may share your information with trusted third parties, including:
- Payment processors (Visa, MasterCard, PayPal, Afterpay, Klarna)
- Logistics providers and couriers (Australia Post, Aramex, Toll)
- IT and hosting service providers
- Analytics and advertising partners (Google Analytics, Meta Pixel)
We do not sell or rent your personal information to third parties.
6. International Data Transfers
Some third-party providers may process data outside Australia. In such cases, we ensure appropriate safeguards are in place, consistent with GDPR requirements and Australian Privacy Principles.
7. Data Security
We take reasonable measures to protect personal data, including:
- SSL encryption during checkout
- PCI-DSS compliant payment gateways
- Restricted access to customer data within our business
- Regular monitoring for unauthorised access attempts
8. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy or as required by law. For example, financial records may be kept for tax reporting, while inactive customer accounts may be deleted after a defined period.
9. Your Rights
Under Australian law and GDPR, you have the right to:
- Access the personal data we hold about you
- Request corrections to inaccurate data
- Request deletion of certain personal data (“right to be forgotten”)
- Withdraw consent for marketing communications
- Request a copy of your data in portable format
To exercise these rights, please contact us at cs@hyggofurniture.com.
10. Marketing & Communication
If you subscribe to our newsletter, we may send you product updates, promotions, and special offers. You can opt out at any time by clicking the “unsubscribe” link in any email or by contacting us directly.
11. Cookies & Tracking
We use cookies and similar technologies to enhance your shopping experience. Cookies help remember preferences, improve site performance, and personalise ads. You can manage cookie preferences in your browser. For full details, please read our Cookies Policy.
12. Children’s Privacy
Our website is not directed at children under 16. We do not knowingly collect personal data from minors. If we become aware that a child has provided personal data without parental consent, we will take steps to delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or our practices. Updates will be published on this page with the revised “Last Updated” date.
14. Contact Us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
- Email: cs@hyggofurniture.com
- Company: HYGGO PTY LTD
- ABN: 26680569653
- Business Hours: Monday – Friday, 9 AM – 5 PM (AEST)
Final Note
At Hyggofurniture.com, we are committed to respecting your privacy and protecting your personal data. By shopping with us, you can trust that your information is handled responsibly, securely, and in compliance with Australian law and international privacy standards.
