Order Processing

We process orders Monday through Friday (excluding local public holidays). Orders placed before 12:00 PM AEST begin processing the same business day; orders placed after 12:00 PM process the next business day.

All orders are processed within 1–3 business days. During peak periods, processing may take slightly longer. We’ll notify you by email if any delays occur.

• Each order receives a quality check, secure packaging, and preparation for dispatch.
• You’ll get a confirmation email with tracking information once your order ships.

Australia Local Shipping

Standard shipping within Australia—no express option. Delivery in 3–8 business days to all metro and regional addresses.

Order Cancellation

You may cancel your order before it ships for a full refund to your original payment method. Once shipped, orders cannot be canceled. For returns, see our Return & Refund Policy.

Order Tracking

After dispatch, you’ll receive an email with your tracking number. Track your order via our Order Tracking page or directly on the carrier’s site.

Need Help?

Questions? Email us at [email protected]. Support hours: Monday–Friday, 9 AM–5 PM AEST.